Support Policy Page

Support Policy Page

At Rivola, we are committed to providing excellent customer support to ensure a smooth shopping experience. This Support Policy outlines the ways we assist our customers and handle inquiries.

Support Availability

• Customer Support Hours:

• Our team is available [Insert Days and Hours, e.g., Monday to Friday, 9:00 AM – 6:00 PM] to assist you with any queries or concerns.

• Contact Channels:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

• Live Chat: Available on our website during support hours.

Scope of Support

We offer assistance with:

• Order placement and tracking.

• Product information and recommendations.

• Returns, refunds, and exchange inquiries.

• Technical issues with the website.

• Resolving complaints or disputes.

Response Times

• Email Queries: Responded to within [Insert Number] business days.

• Phone and Live Chat: Immediate support during business hours.

Resolution Policy

• For general inquiries, our goal is to provide a solution during the first interaction.

• For complex issues, we may require additional time to investigate and resolve. You will be updated on the progress within [Insert Number] business days.

Customer Responsibilities

To ensure effective support:

• Provide accurate details, such as order numbers and descriptions of your concerns.

• Respect our support team; abusive or disrespectful behavior will not be tolerated.

Limitations

Our support team cannot assist with:

• Issues caused by third-party services or external factors.

• Custom modifications to products outside our standard offerings.

Feedback

We value your feedback to improve our services. Share your suggestions or experiences at [Insert Email Address].

Changes to the Support Policy

We reserve the right to update this Support Policy. Any changes will be posted on this page with the updated effective date.